Companion / CR31




Warranty Info


Frequently Asked Questions

If there is no reception, how can I get it?

Adjust the antenna on the back of the unit this will reduce the interference. Also try to move the unit to a different part of the room.

How do I receive a product manual if it was not in the box?

Manuals are available for download at If a manual is not available online, contact Crosley Radio at 1-866-CROSLEY for assistance.

Where is the product warranty information?

The product warranty information is located on the back page of the instruction manual.

If a part breaks, can it be reasonably replaced after the warranty expires?

Yes. Please contact Crosley Radio at 1-866-CROSLEY for assistance on replacement parts.

Where are Crosley Radio products manufactured?

Crosley Radio products are manufactured in China.

I am not getting any reception on my tuner

Try moving the unit within your house so it can be closer to a window. Also try adjusting the wire ariel antenna. If this does not help, contact our Crosley Technical Support team at 1-866-CROSLEY(276-7539).

I do not like the item that I purchased. Can I get a refund from you or exchange it for a different model?

Crosley can only refund items purchased directly through us. We also can not exchange an item for a different model. If you need a refund, contact the retailer from whom you purchased the item.

I have lost my power adapter, what do I do now?

To order a replacement AC Adaptor, contact our Crosley Technical Support department at 1-866-CROSLEY(276-7539).

Can I connect external speakers to this unit?

Many of our models have outputs that allow you to connect speakers using either RCA jacks or a 3.5mm PAR connector. Please note, though, that the output level on those connectors is a line level 5 watts. In order to power large speakers, you will need to use an external amplifier.

Where is the warranty information?

Please look at the last page of your owner's manual.

I have a broken or damaged part, who should I contact?

Please call Crosley Technical Support at 1-866-CROSLEY(276-7539)

If a product is discontinued, do you still offer tech support?

In many cases we do, however, there may be situations where we are no longer able to repair or replace a discontinued unit. For additional information, contact Crosley Technical Support at 1-866-CROSLEY(276-7539).

I did not get an instruction manual, can I get one?

We can either email you an instruction manual or mail you one. Simply call Crosley Technical Support at 1-866-CROSLEY(276-7539).

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