Support Center

What Product Do You Need Help With?

For manuals, troubleshooting, frequently asked questions, product videos,  warranty information and more, please choose your product.

What Can We Help You With?

Check Order Status

Shipping FAQ’s

Shipping Options

  • Standard Shipping (3-8 business days)
  • 2-Day Shipping (2 business days). Shipping time does not include processing and handling and is calculated from the date the unit ships.
  • Please note shipping timeframes are determined by the method of shipment, specific carrier, and actual transit time for your area. We are unable to control delays due to inclement weather, shipping damage or carrier related reasons.

Where We Ship

  • We currently ship anywhere in the US, Puerto Rico, Hawaii, and Canada. Orders outside the continental US may be subject to additional shipping fees, taxes or duties. If you live in a non-contiguous U.S. state or territory—in Alaska, Hawaii, Puerto Rico, Guam or the U.S. Virgin Islands—additional fees or shipping restrictions may apply. For more information please call 1-866-276-7539 or email us at support@crosleybrands.com
  • We are unable to ship to PO Boxes, freight forwarders and APO/FPO addresses.
  • Unfortunately, we can't ship outside the US and Canada. However, if you're from across the pond, click here to find one of our International Distributors in your area.

Support Request

To submit a request for product support, please click here.

Product Registration

To register your Crosley product, please click here.

Returns & Warranty

For our warranty information, please click here.
For our Electronics return policy, please click here.
For our Furniture return policy, please click here.

Use & Care

Please read Use & Care Instructions in its entirety prior to setting up and operating your Crosley Product.

NOTE: As with any electronics maintenance, always unplug the unit from the power outlet to prevent the risk of electrical shock.

Routine Maintenance

Needles
  • Needles can last up to a 1000 hours depending on the condition of the records. We recommend cleaning your needle by using compressed air or a stylus brush to remove dust and debris as needed.
  • Replacement needles can be purchased at www.crosleyradio.com/accessories/ or by contacting our Customer Service Team at 1-866-CROSLEY, Monday through Friday from 8 AM to 6 PM EST.
  • Instructions on how to properly install needles are available at www.crosleyradio.com/support under the heading ‘Need a Visual?’ 
Belts
  • Wobble, sway, or speed related issues are generally caused by a worn or old belt.
  • Replacement belts can be purchased by contacting our Customer Service Team at 1-866-CROSLEY, Monday through Friday from 8 AM to 6 PM EST.
  • Instructions on how to properly install belts are available on our website at www.crosleyradio.com/support under the heading ‘Need a Visual?’

NOTE: Needles and Belts are consumable items that will need to be replaced as part of the regular care and maintenance of the product.

Tape Deck
  • Static and hissing on the playback of the cassette are generally causes of a dirty tape deck. We recommend cleaning tape deck assembly at least once every 20 hours of use.
CD/Recorder Players
  • Skipping related issues are generally caused by a dirty CD player. We recommend cleaning CD/Recorder assemblies using a CD lens cleaning kit once a year depending on actual usage of the unit.
Wood/Veneer Cabinetry
  • Dust frequently with a clean, soft, dry, lint-free cloth. Wipe the surface in the direction of the grain to remove dirt and fingerprints. We recommend polishing with Guardsman Furniture Polish© or any furniture polish. We do not recommend the use of aerosol-powered cleaners, polishes that contain silicone, waxes, abrasives, or are oil based.
ABS Composite Plastic/Vinyl Cabinetry
  • Dust frequently with a clean, soft, dry, lint-free cloth. Clean the unit with a slightly damp cloth and mild detergent. Rinse cloth in clear water and wring out, then wipe again to remove detergent residue. To prevent damage use a dry cloth to wipe excess moisture.
Storage
  • Store in a cool and dry location.
  • Lock the tone arm using the latch on the tone arm rest.
  • Keep all accessories with the unit i.e. manual, power adapters, etc.
  • Do not stack anything on top of the unit.

Crosley offers a product line of various cleaning accessories. Please visit our website at www.crosleyradio.com/accessories/ for more information.

As products are improved and new products are released, our Use and Care Instructions are regularly updated at: www.crosleyradio.com/support

The attraction is only natural.

Come On In

— or —
Register